Shipping policy

Dispatch Timeframe

Your order will generally be dispatched from our warehouse within 2-5 business days.

Please expect a longer dispatch period during busy sale periods, public holidays, Christmas or pre-sale orders.

Your tracking link will be emailed to you on the day of dispatch. We do not cancel orders or process refunds if orders are dispatched within a reasonable timeframe surrounding our guide or in periods where we are experiencing a volume of orders. Please allow plenty of time for your orders to arrive.

 

Shipping costs 

Shipping costs are calculated live at checkout and are based on the weight of your order and where it's going to. We use Australia Post and Couriers Please. For Express Post or Courier orders, your order won't be dispatched any faster but the express post or courier service will speed up the actual delivery after dispatch. 

Please note that Australia Post's Express Post guarantee is currently suspended. While this is still the fastest shipping option, there is no guarantee that it will arrive the next day. Contact Australia Post for any questions and learn more here: https://auspost.com.au/service-updates/domestic-service-updates/changes-to-express-post-services

For international shipping we partner with Sendle. These will be sent via Sendle's network and then once the parcel reaches the destination country the parcel will be handed to the national postal service for local delivery.

 

Domestic shipping timeframes:

Please note: due to COVID these timelines are a guide only. 

You will get a confirmation email at the most important stages of your delivery.

Once dispatched, we estimate delivery times of:
Sydney, Melbourne and Brisbane: 1-3 business days
Adelaide: 2-4 business days
Perth, NT & Tasmania: 5-7 business days
Regional hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days
Other regional and remote areas can take longer for delivery.

Please note: Only Australia Post can deliver to PO Boxes or Parcel Lockers. 

 

International timeframes:

We use Sendle to deliver to the following counties: New Zealand, Singapore, United States, Canada, Ireland, Spain, Germany, Greece, Sweden, Switzerland, Belgium, Portugal, the Netherlands and France. 

Zone 1 (NZ): 3-8 business days

Zone 2 (The rest): 6-13 business days

Any applicable duty and tax at destination country are receiver’s responsibility. If unsure, please familiarise yourself with customs requirements and import duty/tax thresholds in your country prior to placing an order. 

Please note The Showbag Shop does not cover import liabilities that may be applied by the government of the destination country. We not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will The Showbag Shop accept any orders back due to rejection of customs charges. 

The Showbag Shop is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

 ***Please note: we are currently not shipping to the UK while we prepare for Brexit changes (applying for VAT etc). We apologise for any inconvenience during this time and hope to be able to ship to the UK again soon!

 

Return to sender:

The Showbag Shop does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking states that the parcel has been delivered, please first check with your local post office (either by phone or dropping into the local shop) before contacting us. Alternatively call Australia Post or the Courier with your tracking number to acquire further information.

Please note, if an order is returned to sender due to the goods not claimed within the courier's required time frame or an incorrect address provided, there are two options:

  1. We can refund the order minus the original shipping charge and return to sender fee 
  2. We can resend the order, however the shipping charge will need to be paid again by customer prior to dispatch


If an order is not delivered within the expected timeframe, we can open an investigation with the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.

If an 'authority to leave' is requested, we cannot accept responsibility for missing packages.

     

    Incorrect address:

    If you accidentally provided the wrong address please email us immediately: orders@showbagshop.com.au

    Unfortunately, if your parcel has already been shipped we are unable to change the address and the cost to have the parcel reshipped will be at the customers expense.