FAQs

Orders & Shipping

When will I receive my order?

Your order will generally be dispatched from our warehouse within 2-5 business days.
Please note, due to high order volumes from current holiday sales, our courier partners are experiencing delays. Your order may take a little longer than usual to arrive. We appreciate your patience during this busy period and are doing everything we can to ensure your delivery reaches you as quickly as possible.

Your tracking link will be emailed to you on the day of dispatch. We do not cancel orders or process refunds if orders are dispatched within a reasonable timeframe. Please allow plenty of time for your orders to arrive.

Domestic Shipping Timeframes

You will get a confirmation email at the most important stages of your delivery.

Once dispatched, we estimate delivery times of:
Sydney, Melbourne and Brisbane: 1-3 business days
Adelaide: 2-4 business days
Perth, NT & Tasmania: 5-7 business days
Regional hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days
Other regional and remote areas can take longer for delivery.

Please note: Only Australia Post can deliver to PO Boxes or Parcel Lockers.

What are the shipping costs?

Shipping costs are calculated live at checkout and are based on the weight of your order and where it's going to. We use Australia Post and Couriers Please. For Express Post or Courier orders, your order won't be dispatched any faster but the express post or courier service will speed up the actual delivery after dispatch. Once your order has been dispatched from our warehouse, the order is in the hands of our carrier partners.

Please note that Australia Post's Express Post guarantee is currently suspended.

While this is still the fastest shipping option, there is no guarantee that it will arrive the next day.

Contact Australia Post for any questions and learn more here.

For international shipping we partner with Sendle. These will be sent via Sendle's network and then once the parcel reaches the destination country the parcel will be handed to the national postal service for local delivery.

As a small business, we do not offer any free shipping at the moment.

I'm a wholesaler, can I order through the website?

You must be an approved wholesaler to retail online, in-store or at shows. You can apply here. You can also contact us on 1300 672 199 or email wholesale@showbagshop.com.au for more information.

International shipping options

We use Sendle to deliver to the following counties: New Zealand, Singapore, United States, Canada, Ireland, Spain, Germany, Greece, Sweden, Switzerland, Belgium, Portugal, the Netherlands and France.

Zone 1 (NZ): 3-8 business days

Zone 2 (The rest): 6-13 business days

Any applicable duty and tax at destination country are receiver’s responsibility. If unsure, please familiarise yourself with customs requirements and import duty/tax thresholds in your country prior to placing an order.

Please note The Showbag Shop does not cover import liabilities that may be applied by the government of the destination country. We not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will The Showbag Shop accept any orders back due to rejection of customs charges.

The Showbag Shop is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

What are my payment options?

We offer payment via credit card. 

My parcel was returned to sender, what do I do?

The Showbag Shop does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking states that the parcel has been delivered, please first check with your local post office (either by phone or dropping into the local shop) before contacting us. Alternatively call Australia Post or the Courier with your tracking number to acquire further information.

Please note, if an order is returned to sender due to the goods not claimed within the courier's required time frame or an incorrect address provided, there are two options:

  1. We can refund the order minus the original shipping charge and return to sender fee
  2. We can resend the order, however the shipping charge will need to be paid again by customer prior to dispatch

If an order is not delivered within the expected timeframe, we can open an investigation with the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.

If an 'authority to leave' is requested, we cannot accept responsibility for missing packages.

My parcel was returned to sender, what do I do?

The Showbag Shop does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking states that the parcel has been delivered, please first check with your local post office (either by phone or dropping into the local shop) before contacting us. Alternatively call Australia Post or the Courier with your tracking number to acquire further information.

Please note, if an order is returned to sender due to the goods not claimed within the courier's required time frame or an incorrect address provided, there are two options:

  1. We can refund the order minus the original shipping charge and return to sender fee
  2. We can resend the order, however the shipping charge will need to be paid again by customer prior to dispatch

If an order is not delivered within the expected timeframe, we can open an investigation with the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.

If an 'authority to leave' is requested, we cannot accept responsibility for missing packages.

I've entered the wrong address at checkout, what do I do?

If you accidentally provided the wrong address please email us immediately: orders@showbagshop.com.au

If your parcel has already been shipped, we will do our best to update this with the carrier. If you have a MyPost account with the email address you purchased with, you may be able to redirect the parcel yourself. If we aren't able to update the address, we can organise to reship this to you at your cost.

My order has exceeded the weight limit, what do I do?

If you accidentally provided the wrong address please email us immediately: orders@showbagshop.com.au

Our online orders do have a weight limit for bulk orders (40kg). If you are looking to order any of our showbags or products in bulk that exceed 40kg, contact us directly and can assist you to process the order offline and organise a more cost effective delivery method.

Bertie Beetle

What ingredients are in Bertie Beetle?

Bertie Beetle chocolates contain the following ingredients: Sugar, Vegetable Fat, Emulsifiers (Soy Lecithin, 492), Milk Solids, Cocoa, Toffee pieces (8%) [Sugar, Glucose Syrup (derived from wheat), Vegetable Fat, Raising Agent (Sodium Bicarbonate)], Salt, Flavours. Contains milk, soy and wheat. Made on equipment that processes products containing peanuts and tree nuts. Made in Australia.

Are Bertie Beetles gluten free and safe for coeliacs?

Yes. Bertie Beetles do contain highly refined glucose syrup which is derived from wheat. Coeliacs Australia has consulted with relevant experts and is advised that products containing wheat glucose syrup continue to be suitable for the vast majority of individuals with coeliac disease. Refer to this article for more information.

We understand sensitivity to gluten varies; the choice to consume products containing glucose syrup remains with the individual.

Fundraising enquiries

We receive so many requests for donations and wouldn’t have a business if we were to donate to everyone so we have a select few organisations which we support.

We do have some options that may assist you in your fundraising endeavours –

We wholesale Bertie Beetle to approved businesses and customers. You can apply here.

We have a fundraising partner, Mr Showbags, who specialises in school fundraising. Visit the website here.Please note that Australia Post's Express Post guarantee is currently suspended.

While this is still the fastest shipping option, there is no guarantee that it will arrive the next day.

Contact Australia Post for any questions and learn more here.

For international shipping we partner with Sendle. These will be sent via Sendle's network and then once the parcel reaches the destination country the parcel will be handed to the national postal service for local delivery.

As a small business, we do not offer any free shipping at the moment.

PR / Marketing enquiries

For any PR or marketing enquiries about Bertie Beetle please contact us at hello@showbagshop.com.au