Your order will generally be dispatched from our warehouse within 2-5 business days.

Your tracking link will be emailed to you on the day of dispatch. Please allow slightly longer for your order to be processed sale periods, public holidays and Christmas. We do not cancel orders or process refunds if orders are dispatched within a reasonable timeframe surrounding our guide. Please allow plenty of time for your orders to arrive.

Our Express and Courier options are not dispatched any faster, this refers only to the ship time once dispatched.

You will get a confirmation email at the most important stages of your delivery.

Once dispatched, we estimate delivery times of:
Sydney, Melbourne and Brisbane: 1-3 business days
Adelaide: 2-4 business days
Perth, NT & Tasmania: 5-7 business days
Regional hubs (eg. Wollongong, Gold Coast and Geelong): 2-4 business days
Other regional and remote areas can take longer for delivery.

Please note: Only Australia Post can deliver to PO Boxes or Parcel Lockers.

Shipping costs are calculated live at checkout and are based on the weight of your order and where it's going to. We use Australia Post and Couriers Please. For Express Post or Courier orders, your order won't be dispatched any faster but the express post or courier service will speed up the actual delivery after dispatch. Once your order has been dispatched from our warehouse, the order is in the hands of our carrier partners.

Please note that Australia Post's Express Post guarantee is currently suspended.

While this is still the fastest shipping option, there is no guarantee that it will arrive the next day.

Contact Australia Post for any questions and learn more here.

For international shipping we partner with Sendle. These will be sent via Sendle's network and then once the parcel reaches the destination country the parcel will be handed to the national postal service for local delivery.

As a small business, we do not offer any free shipping at the moment.

You must be an approved wholesaler to retail online, in-store or at shows. You can applyhere. You can also contact us on (02) 8332 4900 or emailwholesale@showbagshop.com.aufor more information.

We use Sendle to deliver to the following counties: New Zealand, Singapore, United States, Canada, Ireland, Spain, Germany, Greece, Sweden, Switzerland, Belgium, Portugal, the Netherlands and France.

Zone 1 (NZ): 3-8 business days

Zone 2 (The rest): 6-13 business days

Any applicable duty and tax at destination country are receiver’s responsibility. If unsure, please familiarise yourself with customs requirements and import duty/tax thresholds in your country prior to placing an order.

Please note The Showbag Shop does not cover import liabilities that may be applied by the government of the destination country. We not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Under no circumstance will The Showbag Shop accept any orders back due to rejection of customs charges.

The Showbag Shop is not responsible if customers are not notified by their country’s postal authority that items are awaiting payment of customs duties and taxes.

We offer payment via credit card, Paypal and Afterpay. We have a minimum spend of $100 for using Afterpay. Your shipping cost counts towards the $100 spend.

The Showbag Shop does not take responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender. If your tracking states that the parcel has been delivered, please first check with your local post office (either by phone or dropping into the local shop) before contacting us. Alternatively call Australia Post or the Courier with your tracking number to acquire further information.

Please note, if an order is returned to sender due to the goods not claimed within the courier's required time frame or an incorrect address provided, there are two options:

1. We can refund the order minus the original shipping charge and return to sender fee
2. We can resend the order, however the shipping charge will need to be paid again by customer prior to dispatch

If an order is not delivered within the expected timeframe, we can open an investigation with the relevant carrier to locate the parcel. Please note, we cannot resend/refund the order until the investigation is complete and the parcel is either located or officially classified as lost.

If an 'authority to leave' is requested, we cannot accept responsibility for missing packages.

If you accidentally provided the wrong address please email us immediately: orders@showbagshop.com.au

If your parcel has already been shipped, we will do our best to update this with the carrier. If you have a MyPost account with the email address you purchased with, you may be able to redirect the parcel yourself. If we aren't able to update the address, we can organise to reship this to you at your cost.

Our online orders do have a weight limit for bulk orders (40kg). If you are looking to order any of our showbags or products in bulk that exceed 40kg, contact us directly and can assist you to process the order offline and organise a more cost effective delivery method.